Job Description Konecta is a multinational company specialized in Business Process Outsourcing (BPO), focused on quality, excellence, and innovation, with a strong commitment to people and society. We are looking for aQuality Analystto join a dynamic project in Lisbon. This professional will play a key role in ensuring service quality, guaranteeing compliance with project standards, processes, and objectives. If you are detail-oriented, focused on continuous improvement, and passionate about driving operational excellence... this opportunity is for you!Responsibilities Monitor and evaluate customer service interactions (calls, emails, chats, among others) Ensure compliance with quality standards, procedures, and project guidelines Analyze quality results and identify improvement opportunities Provide structured and constructive feedback to operational teams Work closely with Team Leaders, Trainers, and Operations to drive continuous improvement Support the implementation of corrective actions and development plansProfile Previous experience in Quality roles within a contact center/BPO environment (preferred) Strong analytical skills and attention to detail Excellent communication skills and ability to provide feedback Results-oriented with a continuous improvement mindset Critical thinking, strong sense of responsibility, and team spiritWhat We Offer Integration into a stable and solid project Initial and ongoing training Competitive salary + ️ meal allowance + ️ additional benefits Real opportunities for growth and professional developmentJoin a team where quality makes the difference, your contribution is valued, and every day brings new challenges.#KonectaPortugal #QualityAnalyst #Quality #BPO #Opportunity #Lisbon