This role is remote and open to candidates across EMEA (Europe, Middle East, Africa)
The Opportunity
We're looking for a systems‑oriented Project Manager who will grow into our Operations Manager within ~12 months. Your mission is to build the company's operating system —simple, reliable processes with clear owners and SLAs, lightweight automations, and dashboards/alerts—so we hit customer promises with less issues and lower costs.
How you'll do it (simple cycle):
* Own one process at a time (starting with Customer Support).
* Find the friction: slow responses, escalations, stuck handoffs, avoidable rework.
* Redesign the flow: fewer steps, clear owners & SLAs, standard work.
* Launch & enable: onboarding, checklists/templates, the right tooling and coverage.
* Measure weekly & correct drift: small dashboard, alerts, quick fixes.
* Move on: Once it's on target for ~30 days and being perfectly executed by the responsible person, you keep the "accountable role" and tackle the next process.
As you repeat this cycle and hit targets, your scope expands across replenishment, returns, listings, supply chain, and vendors —leading to running weekly business reviews and the full operation. You'll work directly with the founder with real autonomy, budget, and tools to make meaningful improvements.
Day‑to‑Day
* Map workflows, set KPIs, and design improvements.
* Implement durable systems and controls (clear SLAs/owners, dashboards & alerts, automated handoffs, audit cadence) and ensure documentation and training happen with the team; you steward quality, change control, and adoption.
* Lead sprints, stand‑ups, weekly reviews, retros, and Go / No‑Go checkpoints.
* Turn data into action.
* Hire, onboard, and schedule new freelancers/collaborators.
* Coordinate with marketing, finance, 3PLs & suppliers; negotiate and monitor SLAs.
* Keep Asana healthy—no broken systems, stranded tasks or forever‑overdue.
What You Bring:
Must‑Haves
* Operations mindset: stability, efficiency, systems thinking.
* Workflow design: turn chaos into clear steps; guide others in SOP creation.
* Data literacy: formulas, charts, and data‑driven decisions.
* Change management: training, enforcing SLAs, preventing process decay.
* Quality & compliance: spot risks and define rollback plans.
* Tooling: Asana (or ClickUp/Monday ) admin—custom fields, rules, cross‑functional projects.
Nice to Have
* Amazon Seller Central experience (FBA, account management).
* Basic P&L understanding (revenue, COGS, margin impact).
* Process‑mapping tools (Miro, Lucid).