Build Your Career in Customer Experience — in Lisbon! Do you enjoy helping customers, solving problems, and creating smooth online shopping experiences? Join us as aCustomer Specialistand support customers throughout their online shopping journey while ensuring high-quality service and satisfaction. Role Overview As aCustomer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns. Your role will be essential in ensuring a seamless shopping experience while maintaining high standards of customer satisfaction. Key ResponsibilitiesCustomer Support:Assist customers via phone, chat, or email with inquiries related to orders, products, payments, shipping, and returns. Order Assistance:Support customers throughout the purchasing journey, including order placement, order tracking, and post-purchase support. Issue Resolution:Identify and resolve customer issues efficiently while ensuring a positive customer experience. Product Guidance:Provide clear and helpful information about products, availability, and promotions. Case Management:Escalate complex cases when necessary while ensuring timely follow-up and resolution. Customer Satisfaction:Deliver professional and empathetic service that builds trust and strengthens brand loyalty. Process Compliance:Follow company procedures and service guidelines to ensure consistent and high-quality support. QualificationsLanguage Skills:Proficiency inHungarian (C1/C2)andEnglish (B2) Experience:0-1 year of experience in content moderation or a related analytical role Skills:Strong communication, analytical mindset, and client-support ability Eligibility:EU citizenship or valid Portuguese residency Why Join Us?Performance Bonuses:Your results matter — and they're rewarded Transportation Allowance:We support your daily commute so getting to work is easier Meal Allowance:Daily meal support to keep you energized Fixed Shifts:Enjoy a stable schedule that helps you plan your life with clarity Onsite in Lisbon:Work in one of Europe's most vibrant capitals, in a collaborative environment where you can grow your skills fast If you're looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.#J-18808-Ljbffr