Immerse yourself in a leadership role as the Head of Client Services. We provide expert legal guidance and a high-end service experience to discerning international clientele.
The Opportunity
You will take on a pivotal position at a premier firm in the investment migration sector, architecting systems, processes, and team culture that define world-class service standards.
Key Responsibilities
* Develop internal service standards defining key performance indicators for response times, process milestones, and overall client satisfaction.
* Streamline departmental workflows to increase efficiency, shorten case processing times, and enhance collaboration between teams.
* Act as the primary escalation point for complex cases, providing expert conflict resolution and ensuring client retention.
* Implement CRM and process automation tools to drive efficiency and improve data integrity.
* Lead, mentor, and scale a high-performing client services team, fostering a culture of accountability and continuous improvement.
* Establish a robust client feedback loop to gather actionable insights for service enhancement.
Required Skills & Qualifications
* A proven track record of leadership in client services, with excellent communication and problem-solving skills.