About the job Hebrew Customer Support in Portugal
Grow Your Career in Customer Support Excellence!
Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and service-oriented Customer Support Specialist to join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.
Role Overview:
As a Customer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth, high-quality user experience.
Key Responsibilities:
- Provide friendly and effective support through multiple communication channels
Assist with account setup, password recovery, billing inquiries, and identity verification
Troubleshoot technical issues with attention to detail and clear communication
Deliver a consistent, compassionate experience to all users
Maintain accurate case records while following internal procedures
Work collaboratively with internal teams to improve support processes
Offer feedback and ideas to enhance customer experience and service delivery
Requirements:
* Fluent in Hebrew (C2 level)
* EU Citizenship or Portuguese Residency Card
* 0-1 year of experience in customer support
* Strong leadership, analytical, and communication skills
* Eagerness to learn and grow
Why Join Us:
* Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
* Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
* Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Remote Work: Enjoy the flexibility of working from home
Relocation Package: Receive support if relocating to ensure a smooth transition
Ready to take on this exciting opportunity? Apply today, and let's connect!
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