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Join to apply for the Application Support Engineer role at myGwork - LGBTQ+ Business Community
This job is with AXA Investment Managers, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About The Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
* State-of-the-art Data Technology to drive customer experience.
* State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks.
* High-Performing Global Team for stronger partnerships with AXA entities
Job position pitch
If you are as enthusiastic as we are about the new opportunities in the Azure Cloud journey, then we have the right position for you. We need cloud platform manager like you to make the difference and crack the pitfalls in our ambitious but disciplined journey to expand our team of Azure specialist supporting AXA Cloud Strategy in the Risk Management area.
Where will you be in the organization?
The division
Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.
The department / team
You will join the Corporate Functions Global Products department. In its “IT for Business” duty, our department designs, builds and operates end user global applications in the domain of Corporate & Support Functions, organized in 24 products within 6 lines of products (Finance, Investment, Procurement, Risk Management, HR/Communication, Compliance).
Preferred
Our main mission is to be the preferred partner of the Business families in Corporate Functions while ensuring excellence and consistency across our products in:
* Implementing, operating and managing Group and/or Global Solutions
* Delivering advisory services in answer to Business requirements and stakes
* Leveraging a market leading right-shored delivery model
* Continuously integrating customer centricity, efficiency, innovation & technology in our operating model
You will integrate a high performing team of ~200 experts, mainly located in France and Portugal (and supported by offshored managed services), with a strong focus on delivery, collaboration, commitment and value creation, where you will have the opportunity to learn and develop yourself in cutting-edge technologies and engage in activities that relate directly with business processes and functions, working together with the colleagues from the Group Corporate departments.
About The Job
Main missions
* Manage systems, databases, and network operations.
* Maintain and support applications, ensuring quality of service (QoS).
* Collaborate with our technical team as an experienced application administrator.
* Oversee ticketing, incident, problem, and change management in a large enterprise environment.
* Automate manual procedures to improve efficiency.
* Create, update, and enhance operational and implementation guidelines, along with necessary documentation.
* Ensure high availability and compliance of applications.
* Configure and monitor services on preproduction and production servers.
* Assist the test team with file integrations, analysis, and KPI tracking.
* Produce reports and KPIs on demand using Oracle SQL.
* Manage applicative users effectively.
Your Profile
Skills
We are looking for someone with the following skills:
* Extensive experience in managing and monitoring applications, ensuring high availability and compliance.
* Ticketing, incident, problem, and change management.
* Proficiency in Unix/Linux environments, scripting, and integration with open-source technologies such as Apache and GitHub.
* Automating workflows and procedures.
* Configuring, monitoring environments, and applicative user management.
* Proactive problem-solving and strong communication skills (French) and teamwork.
* Applicative user management.
* Machine learning and AI : knowledge in appliying machine learning and artificial intelligence solutions.
* Profesionnal English proficiency.
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Investment Management
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