Head of Regional Technical OperationsBauer Media Portugal Audio | Lisbon (Hybrid)Our Team: how we enrich everyday lifeYou'll be joining Bauer Media'sAudio Platformsteam in Portugal, part of a wider European technology organisation powering some of the most recognisable audio brands across the continent. Our mission is simple but ambitious: to deliver reliable, high‐quality digital audio experiences to millions of listeners, every single day.The team you'll build and lead sits at the heart of this mission. Working closely with engineering teams in the UK and across multiple markets, you'll play a pivotal role in ensuring our digital audio platform runs smoothly, scales confidently, and responds quickly when things don't go to plan.The difference you will makeThis is abrand‐new leadership rolewith real impact. You'll be responsible for creating and maturing a24/7 Technical Operations functionthat supports Bauer's digital audio platform (RAYO) across multiple regions.You won't be stepping into a fully formed operation. Instead, you'll have the opportunity to design the operating model, build the team, shape the processes, and embed a culture of accountability, resilience, and continuous improvement. The work you do here will directly influence how Bauer delivers its digital strategy and how quickly and effectively we respond to incidents as we scale. If you enjoy building things from the ground up, working with senior stakeholders, and operating in environments where no two days look the same, this role will stretch and reward you in equal measure.Your roleAs Head of Regional Technical Operations, you will lead a newly formed 24/7 support function responsible for monitoring, incident response, and operational stability across Bauer's digital audio services.Your responsibilities will include, but are not limited to:Leading and developing a 24/7 Technical Operations team, including support engineers and incident‐focused roles Establishing incident management, escalation, and reporting processes aligned to ITIL principles Acting as the escalation point for high‐impact or complex operational issues Working closely with engineering teams to improve observability, monitoring, and resilience Driving operational maturity through automation, standardisation, and continuous improvement Providing clear, timely communication to technical and non‐technical stakeholders during incidents Building a strong team culture focused on collaboration, ownership, and learningThe skills you will bringEssentialExperience leading or operating within a24/7 technical support or operations environment Strong background in incident management, escalation, and service stability fordigital services Experience working acrossmultiple regions or markets, collaborating with distributed teams Confident communicator who remains calm and clear under pressureDesirableExperience with monitoring and observability tools Broad technical understanding of modern platforms (cloud, distributed systems, containers, etc.) Background in scaling or maturing operational teams or functionsWe're particularly interested instep‐up leaders– for example, senior team leads or managers ready to take ownership of a regional operation and build something meaningful.Working pattern / locationThis role is based inLisbon, Portugal, with ahybrid working model. The exact balance between office and remote working will be agreed locally, with flexibility where possible. Candidates should be within reasonable commuting distance of Lisbon.BenefitsAdditional vacation days: Employee's birthday, tolerance days allocated by the company, and half a day off on children's birthdays (up to 12 years old) Medicine consultations at the office twice a month, free psychotherapy sessions in partnership with Team 24Access to the BMAP Club, which organizes events and activities for employees Health Insurance (Safecare)At Bauer Media Group, we're committed to enriching everyday life by creating a place where people can do great work and be their authentic selves. We value different perspectives and actively encourage applications from candidates of all backgrounds. If this sounds like a role you're interested in, please apply.If there's anything we can do to support you during the recruitment process, let us know – we're here to help you perform at your best.