Job Description
We are seeking a highly skilled Sales & Account Manager to join our team. As the first point of contact for new leads, you will be responsible for guiding prospective clients through discovery calls, understanding their needs, and confidently leading them towards the right solution.
Key Responsibilities:
* Manage the sales cycle from first contact to offboarding
* Nurture long-term client relationships
* Oversee all CRM activity, including leads, follow-ups, conversions, renewals, and expansions
* Ensure clarity in communication, expectations, and timelines
* Develop and manage proposals, scopes, pricing, and smooth handoffs between teams
* Monitor account health, including timelines, risks, retention, and satisfaction
* Manage invoices, payments, and financial accuracy
* Maintain organizational data inside the CRM, ClickUp, and internal tools
* Identify upsells, renewals, and long-term partnership opportunities
Requirements:
* 5+ years of experience in sales and account management (agency experience or own company)
* Confidence in selling both creative service products (web/branding) and ongoing digital services (SEO, content, ads)
* Experience in web design, branding, and digital marketing required
* Natural communicator with emotional intelligence
* Skilled at holding space for visionary founders while staying grounded
* Systems-oriented with a love for structure, clarity, and making things work smoothly
* Calm under pressure, proactive, detail-driven, and solutions-focused
* Fluent English speaker, able to work European time zone
What We Offer:
* A boutique team with soul and ambition
* Founders who genuinely care about the work and appreciate great service
* Remote flexibility and a team that respects real life
* Space to shape the role and purpose-driven projects and clients
* Competitive salary with performance-based bonuses
* Meaningful, impactful work supporting brands that make a difference