About the Role
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We are seeking a skilled and motivated IT Support Specialist to join our team. As a key member of our Operations Center, you will be responsible for providing top-notch support to our customers.
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Key Responsibilities
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* Provide L1 and L2 support for incidents/requests raised by monitoring systems or reported by customers.
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* Efficiently operate monitoring systems and escalate L3 and above incidents/requests to other teams.
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* Perform routine procedures and off-hours scheduled tasks.
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* Troubleshoot networks and systems, ensuring reliable operations.
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Requirements
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To succeed in this role, you must have:
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* At least a 12th-grade education or current university attendance.
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* Previous experience in similar functions.
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* Strong computer skills in Windows, Unix/Linux, and virtualization environments.
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* Knowledge of structured networks and TCP/IP protocols.
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* Availability for 24/7 shifts.
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* Good knowledge of English.
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Benefits
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We offer:
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* Regular opportunities for professional development.
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* Access to office facilities for meals and snacks.
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* Frequent team-building activities and a friendly workplace environment.
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* The flexibility to work either remotely or onsite, depending on your needs.
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How to Succeed
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We value:
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* Dynamism and initiative.
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* A high sense of responsibility.
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* Strong problem-solving capabilities.
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* Easy interpersonal relationships and team spirit.
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* The ability to achieve results and handle stressful situations.
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