Job Role Overview
The Customer Relationship Management Specialist is a key position in our organization with critical objectives:
* Responds to customer inquiries across multiple channels ensuring fast clear and professional communication with customers.
* Resolves customer issues with empathy and efficiency.
Main Responsibilities
1. Ensure all customer orders and forecasts adhere to internal regulations applying to all order types BTS MTO and customers.
2. Support sales growth activities to meet or exceed targets through proactive follow-up with key account managers.
3. Deliver Performance Assurance - Coordinate with Logistics and Planning teams to ensure timely and complete deliveries to customers track and report service level metrics ensuring performance is aligned with customer expectations and internal targets.
4. Maintain accurate and up-to-date backlog records monitoring the order fulfillment in a timely manner ensure backlog root causes are properly justified providing visibility and insights to stakeholders and customers.
Essential Skills and Qualifications
* Minimum 2-5 years of experience in similar job responsibilities.
* Demonstrated expertise in customer relationship invoicing process logistics and transportation knowledge.
* Energetic communication empathy planning analytical and problem-solving skills English proficiency both spoken and written mandatory.