We are seeking a highly skilled and empathetic customer expert to join our team. The ideal candidate will have excellent communication skills, both in Portuguese and English.
Job Description
The role involves delivering exceptional customer service with professionalism and empathy in every interaction. This includes troubleshooting, analyzing customer feedback, and escalating cases when necessary.
The successful candidate will be an integral part of our internal teams, working collaboratively to resolve cases quickly and efficiently.
Key Responsibilities:
* Provide top-notch customer service with strong interpersonal skills.
* Analyze customer feedback and escalate cases when required.
* Collaborate with internal teams for seamless case resolution.
Requirements:
* Fluent Portuguese language skills.
* Excellent English communication skills.
* Prior experience in customer service, preferably in a premium or luxury brand.
* Strong ability to handle sensitive cases.
What We Offer:
* Complete relocation support to Greece, including flight tickets, hotel accommodation, and house searching assistance.
* A competitive monthly salary equivalent to 14 salaries per year.
* Health care benefits and numerous other discounts.
* Full training by certified instructors.
* Professional growth & development opportunities.
* Special events, community initiatives, and free online Greek language courses.
* State-of-the-art premises providing a great working environment with relaxing break areas.