Location:Remote – Portugal Contract:Full-time Schedule:Monday to FridayAre you fluent in German and English and driven by results? Do you enjoy influencing customer decisions and creating long-term value?We're hiring aGerman & English Customer Retention Specialistto join a high-performing team supporting a global digital brand. This is your opportunity to combine customer experience with commercial impact in a fully remote setup.Your Mission As a Retention Specialist, your focus goes beyond support - you will activelydrive customer loyalty, reduce churn, and maximize customer lifetime value .You will: Engage with German-speaking customers via phone, email, and chat with asales and retention mindset Identify churn risks and applyretention strategies to secure customer loyalty Promote platform features andupsell relevant services when appropriate Handle objections and turn negative experiences intocommercial opportunities Deliver a premium customer journey thatincreases engagement and revenue Capture insights and feedback toimprove retention strategiesWhat You Bring Fluent German and English (C1/C2) Experience incustomer service, retention, or sales(strong plus) Strong communication, negotiation, and objection-handling skills Commercial mindset with focus onresults and KPIs Ability to thrive in a fast-paced, digital environmentCompensation & Benefits Monthly Package: Base Salary: €920 Performance Bonus (up to €360) Language Allowance (German + English): €500 Meal Allowance: €10.20/day (~€214/month) Assiduity Bonus: €110 Flex Work Allowance: €60 Mandatory attendance at role-related workshops every 6 weeks, held in Lisbon or Porto (travel and accommodation expenses covered by the company).What You Get 100% remote role within Portugal Permanent contract after 6 months Health insurance International and multicultural environment Real opportunities forcareer growth in sales and retentionSchedule Rotating shifts between 07:00 and 18:00 Monday to FridayData Privacy (GDPR) By applying, you consent to the processing of your personal data for recruitment purposes, in compliance with GDPR. Your data will be handled confidentially and used solely for application evaluation.