Cloud Service Manager
Job Summary:
We are seeking a highly skilled Cloud Service Manager to join our dynamic team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our cloud services and providing exceptional support to our customers.
* Serve as the primary technical contact for cloud services customers, offering guidance and support across their lifecycle.
* Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
* Manage and resolve escalations related to cloud services customer landscapes.
* Advocate for value-added services within the cloud services portfolio to meet customer needs.
* Collaborate with delivery units to establish long-term service plans and account visions.
Key Responsibilities:
* Provide technical leadership and expertise in cloud services to ensure seamless delivery and high-quality services.
* Develop and maintain strong relationships with customers, stakeholders, and internal teams to drive business growth and customer satisfaction.
* Identify and mitigate potential risks and issues that may impact cloud services operations and delivery.
Requirements:
* Bachelor's degree in Computer Science, Engineering, or Information Management (or equivalent experience).
* Solid expertise and knowledge of cloud technologies, including SAP cloud services.
* Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development in a dynamic and innovative environment.
* A collaborative and supportive team culture.
Why Join Us:
This is an exciting opportunity to join our team and make a significant impact on the future of cloud services. If you're passionate about driving customer success and have a deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing our cloud capabilities.