Job Description:
The Associate Resource Operations Analyst will be responsible for coordinating day-to-day delivery operations across multiple active SaaS implementation and consulting projects. This includes acting as a point of contact for client and internal communications, responding to inquiries within defined SLAs and keeping stakeholders informed.
Key Responsibilities:
* Coordinate staffing requests by reviewing new project requirements, identifying available resources with delivery team, and finalizing assignments within tight turnaround times.
* Support the creation and tracking of project contracts by gathering required input and working closely with the sales and delivery team.
* Maintain up-to-date project bookings in PSA tools, ensuring accurate tracking of resources, forecasts, and time access setup.
* Facilitate timely approvals of weekly timecards and ensure all time entries align with project budgets and scopes. Reallocate time entries when necessary.
* Assist with project initiation, including introducing delivery resources to clients and preparing internal systems for kickoff.
* Handle project close-out activities by reconciling actuals with estimates, closing tasks and bookings, and updating project statuses.
* Generate and review reports to support internal decision-making and provide clients with regular updates on the hours remaining, contract status, and budget usage.
The ideal candidate will have 3-5 years of experience in a project coordination or operations support role, with a focus on staffing, scheduling, and cross-team communication, Business Operations, or Revenue Operations — ideally within a SaaS or technology services environment.