You have a passion for social media, customer service, and content moderation? This is an excellent opportunity to relocate to Lisbon and take the next step in your career.
Job Description
As a Service and Delivery Coordinator, you will be responsible for ensuring a secure and trustworthy marketplace - not only for the users of this worldwide-known Social Media Platform, but also for sellers and creators.
Responsibilities and Impact
* Reviewing various types of content (videos, images, text, and audio) in accordance with policies.
* Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.
* Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.
* Ensuring user and brand safety through effective content moderation practices.
Requirements
* A native-level proficiency in German and a minimum B2 level of English.
* A valid Portuguese work permit (required).
* Living in or willing to relocate to Lisbon for an international career and life experience.
* Keeping up-to-date with social media trends and practices.
* Resilience to sensitive content, demonstrating emotional maturity and professional detachment.
* Motivation and commitment to perform the assigned tasks effectively.
* Excitement about intercultural communication and embracing the expatriate lifestyle.
What's in It for You?
* Type of contract: Unfixed term contract, 30 days probation period.
* Working hours: Full time (40h/week), Monday-Sunday, 9:00-21:00.
* Salary conditions: €1,408 gross/month + €100/month + €300 loyalty bonus every 3 months + €3,000 signings bonus + performance bonus €120 from 4th full month + €7 meal voucher/day.
* Health insurance provided from the beginning.
* Paid professional training.
* Employee discounts.
* Fun and engaging company-wide initiatives.
* Excellent work culture.
For International Candidates
* Reimbursement of your initial flight expenses after 3 months.
* Up to €400.00 euros for accommodation per month for 4 months (reimbursed during 4 months).
* Accommodation support customized to your needs and your budget, which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
Your Future Company
Your future company is a global leader in the BPO industry, with 170,000 employees across the globe. You will be part of a team behind the best experiences for +750 of the world's leading and digital-first brands.
Living in Lisbon
* A colorful city view and a rich cultural history.
* Pros of living in a European capital on a budget.
* Delicious Portuguese cuisine and famous cafe culture.
* Friendly people, good vibes, and a happy-go-lucky urban life.
* Warm climate all year and a sunny beach life next to the Atlantic.
* A large English-speaking local community and international environment.