WHO YOU ARE
1. Formal qualifications in change management and project management (Six Sigma);
2. Minimum 3 years of experience within process development or business development;
3. Experience of working in or with multiple channels e.g. retail, contact centre, digital/self-service;
4. Fluent in English and local language;
5. Ability to scope, plan and execute major implementation efforts by prioritizing and making decisions with speed and simplicity;
6. Strong leadership skills with ability to build, lead, inspire and empower cross-functional high performing project teams;
7. Excellent written and verbal communication and storytelling skills for a wide range of levels and audiences, including senior business leaders;
8. Technical understanding combined with business sense to be able to translate operational digital tool enhancements into actionable solutions;
A DAY IN YOUR LIFE WITH US
1. Ensure coming and ongoing implementations and initiatives are communicated to all relevant stakeholders in a clear way, thus securing common expectations and co-worker engagement;
2. Drive and execute complex local projects implementation, including time, cost, scope, risk control, co-worker training, stakeholder management, reporting and follow up, as well as quality of new initiatives thus securing a smooth implementation process that sets the co-workers for success;
3. Maintain, update and manage change in relevant digital tools in order to secure functions are always up to date;
4. Manage dependencies and interfaces between projects and the running business to ensure common expectations;
5. Provide global digital team with change requests to improve and optimize product functionality in order to ensure digital tools are fit for purpose and optimized for country needs;
6. Validate and prioritize local improvement needs in order to initiate co-creation of scope for local change projects not covered in the global roadmap;
7. Ensure close collaboration with all parts, both on group and country in order to capture input on improvements needs.
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