Customer Service Representative
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About the Role
* Deliver exceptional customer service through various communication channels.
* Perform troubleshooting and resolve cases efficiently.
* Analyze customer feedback and escalate issues when necessary.
* Show empathy and professionalism in every interaction.
* Manage customers and provide a premium experience.
Your Qualifications
* Excellent Portuguese language skills and very good English communication skills.
* Previous experience in customer service, preferably in a premium or luxury brand.
* Strong interpersonal skills with the ability to handle sensitive cases.
* Good computer literacy and familiarity with CRM systems.
* Bachelor's degree preferred.
What We Offer
* A competitive monthly salary of 14 payments per year.
* Health care benefits and numerous other discounts.
* Full training by certified instructors.
* Professional growth & development opportunities.
* Special events as well as community & social responsibility initiatives.
* Free online Greek language courses.
* State-of-the-art premises providing a great working environment.