Come and work with us.
We are looking for a talented and accomplished Training & Quality Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals.
Our client is a global leader in insurance broking and risk management, providing global, national, and industry-specific solutions.
In this role, your daily responsibilities will include:
1. Delivering training to new classes according to client and Foundever standards.
2. Building and updating training materials for existing associates.
3. Leading communication with the client regarding training updates, plans, and feedback.
4. Maintaining strong relationships with the client, ensuring expectations are met and concerns addressed.
5. Owning the Training Road Map Tracker, ensuring accuracy and alignment with program requirements.
6. Monitoring training progress, identifying gaps, and implementing corrective actions.
7. Providing updates and insights on training to support program success.
8. Ensuring training and development initiatives address client quality goals.
9. Representing the role in meetings and conference calls, including Weekly Business Reviews (WBRs).
10. Providing information for the Monthly Quality Report.
11. Participating in meetings with supervisors and team leaders to discuss monitoring and training outcomes.
12. Spending at least half a day per week as a CSR to maintain field experience.
To succeed in this role, you will need:
* Native or proficient level of French - mandatory
* Intermediate proficiency in Word and Excel
* Effective interpersonal, coaching, and leadership skills
* Excellent communication skills (telephone, keyboard, verbal, written)
* Strong numeric and verbal reasoning skills
* Effective time management and organizational skills
* Sales skills
* People-oriented attitude
* Professional gravitas
* Experience with policy work
* Early adoption of technology
* Dependability and reliability with minimal supervision
* Ability to interact positively across all staff levels
* Must hold EU citizenship or valid work permit for Portugal
* Be a local candidate or willing to relocate to Lisbon, Portugal
* Availability to work full-time from the Sete Rios site – mandatory
* Availability to work from 9 AM to 6 PM, Monday to Friday – mandatory
Education and experience:
* Bachelor’s degree or equivalent work experience
* Experience as a Quality Manager, Trainer, or similar role
Benefits include:
* Competitive wages
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months)
* Development opportunities through various programs
* Engaging company initiatives, including wellness programs
* Job stability
* Skill and experience development
* Excellent work culture
Go further with Foundever
We prioritize memorable associate experiences, helping you improve your quality of life and grow your career.
Apply today!
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