IT Support Specialist Location:Chaves, Viseu & Vale De Anta, PortugalType:Dispatch, On-siteHours:10-20 hours per weekSkills:Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking.Description:BCIC Swiss GmbH | Best Connect International Company seeks an IT Support Specialist in Portugal.ResponsibilitiesProvide first- or second-level contact and problem resolution for customer issues.Work with third-party vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.Support basic Mac operating system tasks for Apple PC users.Install, upgrade, support, and troubleshoot printers and computer hardware.Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.RequirementsValid work permit in Portugal.Several years of experience in the IT field.Fluency in English and Portuguese (B2).Networking knowledge/experience with Cisco Catalyst devices (mandatory).Salary Negotiable.#J-18808-Ljbffr