Description
Join a leading gas company in Porto through Talent Search People, a trusted HR consultancy with 15+ years of expertise. We're seeking a motivated Front Office Agent, with a native level of Dutch.
On this occasion, one of our leading gas clients is looking for a Back Office employee with a native Dutch level in Porto. During your day-to-day:
- You'll provide assistance via phone/email/chat and handle customer queries
- You will guide the customers through the webshop
- You'll ensure that the data received from the customer is accurately and timely maintained
- You'll transfer queries to the corresponding department
- You'll keep a record in the computer system (orders, complaints, or queries)
- You'll be performing complementary administrative tasks
Requirements
You're the person we're looking for if:
- You're able to communicate efficiently by phone and email with customers
- You have a native level of Dutch and at least a B2 level of English B2
- You're proactive, customer-oriented, and focused on responding promptly to requests
- You have a basic knowledge of SAP and Office Tools (preferred)
- You're able to work in a results-oriented team and have good problem-solving skills
-Currently living in Porto.
Offer
What we offer:
- You'll get a Competitive Salary
- You'll get Remote work (if you live outside of Porto) or Hybrid work (if you live within Porto)
- You'll have Health Insurance
- You'll have many Career Development Opportunities
- You'll work in a multinational and dynamic environment