Come and work with us.We are looking for a Portuguese Quality Analyst + Team Manager to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a QA and Team Manager in this project, your daily responsibilities will include:- Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls.- Provides appropriate feedback to CSR's on quality of