About KLx
KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines.
Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.
About Responsibilities
The main mission will be:
KLx is expanding, and we are seeking an experienced Operational Risk & Business Continuity Manager to enhance our operational resilience and strengthen our internal control framework. In this role, you will play a central part in ensuring that KLx operates in full alignment with the Crédit Agricole Risk Management model. Reporting to the Head of Compliance & Risk, you will reinforce the team by leading the identification, assessment, and mitigation of transversal operational risks, while also developing and maintaining robust business continuity and crisis-management frameworks.
Operational Risk Monitoring
Develop, implement, and maintain the operational risk management framework;
Identify and assess risks across processes, systems, people, and external events;
Conduct risk and control self-assessments (RCSAs) with business units;
Monitor key risk indicators (KRIs) and escalate emerging risks;
Investigate operational incidents, perform root-cause analysis, and track remediation;
Support regulatory compliance related to operational risk requirements;
Prepare regular risk reports and presentations for senior management and governance committees;
Business Continuity & Crisis Management
Lead the development and maintenance of the Business Continuity Plan (BCP);
Coordinate Business Impact Analyses (BIAs) across departments;
Organize and facilitate crisis-management exercises and scenario testing;
Ensure alignment between continuity plans, IT disaster recovery, and operational processes;
Liaise with the Information Systems Risk Manager, IT Head, CISO and other relevant stakeholders for risk analysis;
Maintain crisis communication protocols and escalation procedures;
Support rapid response during incidents, ensuring effective coordination and documentation;
Governance & Culture
Promote a strong risk-aware culture across the organization;
Deliver training and awareness sessions on operational risk and business continuity practices;
Collaborate with internal audit, compliance, IT, and business leaders;
Contribute to policy development and continuous improvement initiatives;
Participate in strategic tranversal projects;
Ensure alignment with regulatory and industry best practices.
Who you are:
Masters degree in Management, Economics, Finance;
At least 4 years of experience in operational risk management, business continuity or related fields in regulated industries (banking, insurance);
Strong understanding of risk frameworks, business continuity standards and latest regulatory requirements ( ex. DORA);
Familiarity with risk management tools and reporting systems;
Excellent analytical, problem-solving, and communication skills;
Ability to work cross-functionally with different stakeholders;
Proactive, structured, and comfortable managing multiple priorities;
Working proficiency in English (French is a plus).
What we Offer:
Competitive Salary + Bonus + Flex Benefits + Health Insurance;
Hybrid working model, allowing you to combine onsite and offsite work;
Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto Delgado's airport;
Canteen facilities (Breakfast + Lunch);
Parking upon request (option to charge electrical cars);
Free coffee, hot chocolate and fruits;
Training (Hard and Soft Skills);
International environment with more than 15 nationalities;
A people oriented and friendly working environment.