Job Title: Customer Experience Specialist
This is a dynamic and customer-focused role that involves creating and delivering engaging digital content and interactive sessions that drive customer adoption, retention, and satisfaction.
* Develop, deliver, and facilitate high-quality digital content including webinars, video tutorials, virtual training sessions, and asynchronous engagement formats.
* Collaborate with Program Managers and content teams to align delivery with program goals and customer needs.
* Host live webinars and virtual sessions, engaging customers and driving active participation.
* Record and produce video content to support educational and promotional initiatives.
* Use storytelling and instructional design best practices to create impactful, easy-to-understand customer experiences.
* Leverage feedback and data to continuously improve content relevance and delivery methods.
* Support the expansion of digital engagement channels including social media and in-product messaging where applicable.
* Maintain strong working knowledge of the product and customer success strategies to ensure content accuracy and usefulness.
* Act as a customer advocate within the team to bring voice-of-customer insights into program development.
Required Skills and Qualifications
* 1+ years experience in customer success, customer training, or related customer-facing roles.
* Excellent presentation, communication, and storytelling skills.
* Comfortable with digital content creation tools and virtual delivery platforms (e.g. Zoom, Webex, video editing software).
* Ability to engage diverse audiences in remote settings.
* Collaborative mindset and ability to work cross-functionally.
* Adaptable and creative approach to content delivery and customer engagement.
Benefits
This role offers a hybrid experience, allowing for flexibility and connection, collaboration, and learning with your team.
Others
Zendesk believes in offering our people a fulfilling and inclusive experience. We are an equal opportunity employer and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.