ABOUT USFounded in ****, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients.
Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software.
We're a user-centred & quality software-driven company.
And we work with a passion for creating something new and cool.
Our goal is to find out ways to make your (and our users') life bliss.
Whether an iOS & Android mobile application for a fintech or a multi-platform e-commerce solution, we have the talent to meet our client's needs and beyond.ROLE DESCRIPTIONAs a UX Researcher and Service Designer you will:Lead and support UX and Service Design activities focused on internal banking tools that connect multiple systems and non-linear workflows;Understand and map current internal processes, user journeys, and pain points across different departments;Design and facilitate co-creation and discovery workshops with business areas, operations, and IT teams;Plan and conduct user research and usability testing to uncover opportunities for improvement;Translate research insights into service blueprints, journey maps, and design recommendations that drive actionable change;Collaborate closely with UX/UI designers, product owners, and developers to ensure design intent is carried through implementation;Support the definition of requirements and success metrics for internal tools, focusing on usability, efficiency, and employee experience;Communicate findings and design rationales clearly to stakeholders through presentations, reports, and visual storytelling;Help promote a user-centered culture within the bank's internal systems ecosystem;Stay up to date on UX, Service Design, and digital transformation practices relevant to large organizations.Hard skillsProven experience in UX Research and/or Service Design (3–5 years);Solid understanding of qualitative and quantitative research methodologies (interviews, surveys, usability tests, desk research);Experience with mapping tools such as user journeys, service blueprints, and ecosystems.Familiarity with design tools like Figma, Miro, or FigJam;Ability to connect research insights to business and operational outcomes;Comfortable documenting and structuring findings to support cross-team alignment;Experience with internal or B2B systems is a plus (e.g., enterprise workflows, banking tools).
Soft skillsStrong analytical and critical thinking to untangle complex processes;Excellent communication and storytelling skills to make research actionable;Ability to collaborate and align with multidisciplinary teams and stakeholders;Empathy and curiosity for understanding users within corporate and operational contexts;Autonomy, organization, and ability to manage priorities across concurrent workstreams;A mindset of continuous learning and proactive improvement.WHERELisbonEVERYONE DESERVES TO FOLLOW THEIR BLISS