Customer Success Engineer | Digital SignageJoin to apply for theCustomer Success Engineer | Digital Signagerole atNonius.Company Overview:Nonius is a leading provider ofGuest Technology Solutionsfor the hospitality industry, serving over500,000 hotel rooms worldwide. Our solutions includecloud and edge computing, AI, Io T, networking, and digital guest experiences, helping hotels and other industries enhance their operations and guest satisfaction. We also serve healthcare, maritime, and co-living spaces, partnering with companies likeSamsung, LG, Google, and Apple.Job Description:We are seeking aCustomer Success Engineerto support clients using ourDigital Signagesolutions throughout their lifecycle. Responsibilities include project setup, content coordination, screen configuration, onboarding, support ticket resolution, usage tracking, and reporting.This role requires full-time on-site work at our office in Maia, Portugal.Responsibilities:Project Deployment:Lead client onboarding and implementation, including scoping, designing, configuring solutions, managing content, and quality assurance.Customer Enablement:Provide training and documentation for clients and partners.Product Adoption:Monitor performance metrics, deliver ROI reports, and optimize platform usage.Account Growth:Identify upselling and cross-selling opportunities.Client Support:Manage support tickets, escalate issues, and monitor system health.Relationship Management:Maintain client relationships, handle renewals, and gather feedback.Minimum Requirements:Degree in Informatics, Electronics, or equivalent experienceCustomer service experienceFluent in English (spoken and written)Interest in technologyEmpathy and customer expectation management skillsCreative, resourceful, detail-oriented, organizedPreferred Skills:Knowledge of IPTV protocols and technologiesLinux command line familiarityScripting languagesExperience in similar rolesBenefits:Collaborative and open culture with smart colleaguesResponsibility and autonomy in your roleInternational exposureCareer growth in a fast-paced tech environmentImpacting the experience of millions of travelers worldwideAdditional Details:Seniority level: Entry levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: IT Services and IT ConsultingReferrals can double your chances of interview success. Get notified about new jobs in Maia, Porto, Portugal.