Job Title: Strategic Business Growth Manager
About the Role:
The role of a Strategic Business Growth Manager is pivotal in driving business expansion and fostering long-term relationships with key accounts. As a seasoned professional, you will be responsible for identifying new opportunities, developing strategic partnerships, and implementing initiatives that contribute to sustained revenue growth.
Key Responsibilities:
• Identify and develop new business opportunities through diversified strategies, including outreach programs, event participation, networking, and digital platforms.
• Establish and strengthen long-term relationships with key decision-makers of potential or existing client companies, ensuring clear and effective communication that fosters client loyalty.
• Prepare and present commercial proposals and tailored solutions to clients, aligned with their specific needs, using face-to-face meetings, video calls, or other tools provided by the employer.
• Negotiate the terms of contracts and projects with clients, ensuring economic feasibility and the protection of the employer's interests, as well as the implementation of long-term agreements.
• Oversee the management of assigned accounts, providing high-quality after-sales support and promoting client retention and portfolio growth through upselling and complementary solutions.
• Meet and, whenever possible, exceed the commercial performance targets set by the employer by adopting strategies that promote sustainable results.
• Conduct market analysis and research, monitor industry trends and competitor activities, and collect relevant customer feedback to continuously adjust commercial strategies.
• Ensure the preparation of detailed reports on sales activities, including performance metrics, using Customer Relationship Management (CRM) tools provided by the employer.
• Promote the employer's image as a trusted market reference, ensuring excellence in service delivery and compliance with the required quality standards.
• Maintain the confidentiality of the employer's commercial and strategic information, in accordance with legal provisions concerning the protection of personal and business data.
• Work closely with internal company teams, facilitating effective communication that contributes to the full execution of contractual obligations with clients.
Performance Metrics:
The performance of the Strategic Business Growth Manager will be assessed based on:
• Customer Acquisition & Retention: Number of new clients onboarded and growth within existing accounts.
• Revenue Contribution: Achievement of sales targets and key account turnover goals.
• Strategic Execution: Successful implementation of market entry strategies and contribution to long-term planning.
• Customer Relationship Management: Strength and quality of client engagement and issue resolution.
• Initiative & Collaboration: Proactivity in driving initiatives and working cross-functionally on campaigns and events.
Reporting Structure:
This role reports directly to the Head of Sales, with regular updates and collaboration with marketing and product functions as needed. The incumbent provides regular reporting on account performance, customer insights, pipeline status, and sales forecasting to the Head of Sales. Additionally, they share market intelligence and feedback with Product and Marketing teams to align strategic direction and customer engagement efforts.
Requirements:
To excel in this role, you should possess:
• Fluency in English and Portuguese
• 3-5 years prior B2B Sales experience
• Additional education, certifications, or experience is advantageous.
• Exceptional verbal and written communication skills.
• Proactive, organized approach to multitasking.