Nortempo is currently looking for a P2P Support Specialist (M/F) for a client in the area of Porto.
RESPONSIBILITIES & MAIN TASKS
Support the implementation of the Help & Support Centre strategy for P2P.
Prepare and keep process documentation and knowledge base up to date.
Provide support to the employees and suppliers using official communication channels (mainly but not only through a ticket management system).
Manage effectively and timely all incoming requests, acting as a first point of contact, according to the predefined SLAs.
Ensure quality of response, by seeking information and delivering effective answers to employees and suppliers or following up with the relevant SMEs when necessary.
Contribute to the optimization, standardization & efficiency of processes and systems.
Manage training administration.
Be curious and creative by supporting on the identification of new areas for improvement or additional services needed.
JOB REQUIREMENTS
Bachelor's degree in Accounting, Finance, Business Administration, or a related field (mandatory)
1 to 3 years of experience in a similar position and/or experience in P2P processes (mandatory)
Fluency in English
Good knowledge of MS Office tools
Knowledge of service desk systems.
Experience with ServiceNow is a plus
Good knowledge of Finance processes, with focus on Accounts Payable
Strong Continuous Improvement mindset
Experience in process implementation and/or improvement
Effective communication skills and analytical capabilities
Ability to handle confidential and sensitive information with tact and discretion
Strong customer focus
Proactive and Organized
Ability to work with many interlocutors/teams
Ability to work under pressure and to define priorities accordingly
OFFER
Attractive salary
International and friendly working environment
Flexible schedule
Hybrid regime (2 day at home per week)
Contract for 12 months (possibility to extend)
NORTEMPO EMPRESA DE TRABALHO TEMPORÁRIO, S.A. (no Alvará 66 de 31/10/1991)