German Trainer
We are seeking a skilled professional to join our team as a German Trainer. In this role, you will be responsible for performing comprehensive training needs assessments and designing and delivering engaging curriculum and learning materials.
* Strong focus on content creation for training purposes.
* Adapt existing articles and learning materials from a provided knowledge base.
* Translate requirements into effective training programs that cater to the next step in an employee's career path.
* Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals.
* Deliver training content through various channels and mediums.
* Periodically evaluate ongoing programs to ensure alignment with updates and changes.
* Stay up-to-date with new trends and tools in employee development.
* Serve as a single point of contact for all product training and documentation needs.
* Create learning experiences that equip new and long-term associates to excel through expert classroom instruction and one-on-one coaching.
* Maintain a positive learning environment.
* Modify and present training programs for representatives/agents.
* Maintain accurate and updated project training documentation.
* Stay informed about client processes and recommend program changes when appropriate.
* Perform any other reasonable duties requested by the client or direct managers.
* Take responsibility for personal development.
* Understand and comply with all regulatory, fair-trading, and competition rules.
* Adhere to health, safety, and security responsibilities.
* Attend trainer meetings regularly.
* Take personal responsibility to understand and comply with all company and client security requirements and policies.
To succeed in this role, you will need:
* Native or proficient level of German (C2).
* Advanced level of English (at least C1) both verbal and written.
* Good organization/time management skills.
* Ability to work with a variety of people from diverse backgrounds.
* Ability to make fair and consistent judgments and decisions.
* Ability to solve problems and offer suggestions.
* Ability to influence behavior.
* Ability to adhere to all organizational policies and procedures.
* Ability to give constructive feedback to agents leading to performance improvement.
* Counseling skills.
* Design Learning skills.
* Knowledge of Microsoft Office Pack (PowerPoint, Word).
* Availability to work 100% on-site Lisbon - mandatory.
Please note: The role requires 6 months to 1 year experience in BPO production or comparable customer service. Previous teaching or coaching/training experience would be an advantage.