Global Team Leader Talent Acquisition - Portugal Unit
Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:
* Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
* Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
* Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.
We are looking for a Application Production Support for a hybrid project based in Lisbon.
The candidate will provide application support and will be dedicated to Artificial Intelligence group applications which include RPA, chatbot, Document Intelligence, and others.
Main Tasks:
* Support the business in their IT needs and understand the business workflows and scenarios.
* Maintain proper coverage in their designated shift.
* Voluntarily pick up work and tasks as received over email, phone, or in person.
* Provide business, team members, and other project/task partnering teams’ updates on the issue/task/project.
* Understand the underlying issue and the associated patch fix/release and identify systemic issues.
* Contribute towards better post-release checkouts.
* Improve day-to-day tasks by writing scripts and automating tasks that are procedure-oriented.
* Availability to work during Holidays / Weekends as per predefined needs and on a rotational basis with the rest of the team.
Technical Skills:
* Experience with VM's (Virtual Machines).
* Application Performance Monitor (Dynatrace preferable).
* ITIL.
* IT Cloud.
* SQL / Microsoft SQL Server.
* Infra as code (Ansible preferable).
Soft Skills:
* Autonomous and proactive person.
* Team player.
* Think out-of-the-box and come up with new ideas/improvements for the processes.
* Organizational Skills.
If you’re interested in this job please send your CV in English to liliana.moreira@decskill.com with reference LM/APS.
Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with the dignity of the human being.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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