Today, working for technology brands rhymes with passion, energy, and innovative spirit. Does this sound like you? Check this out and you might soon join their international office in Lisbon!
Your responsibilities and impact as a Technical Support Specialist will be:
1. Communicate with advertisers and internal sales and services teams via phone, email, chat, and video conferencing
2. Perform and verify the implementation of web-based products with customers
3. Give guidance, support, and train customers on how to use the products
4. Deliver high-quality service to your customers, exceeding client expectations and quality scoring measures
Is technical support a new field that you want to gain expertise in and achieve your career goals? The good news is that this company recruits based on soft skills, regardless of your field of studies – they will train you in every aspect of the job.
Skills, qualifications, and interests you need to succeed in this role:
* You must be a Dutch native speaker and have good English (B2 level) skills
* Basic understanding or willingness to learn about JavaScript, HTML5, and CSS/CSS3
* Basic understanding or willingness to learn about CMS platforms like WordPress, Shopify, Wix, Joomla, or similar
* Experience or interest in online advertising or ad product experience
* Troubleshooting skills
* Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template or process
* Experience working in a B2B environment
* Strong communication, customer service, relationship management, and support skills
What’s in it for you?
* Contract type: a fixed-term contract for one year that can be renewed annually
* Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week)
* Training: 9 weeks
Salary conditions (*) – 2 options:
* Including free accommodation (shared flat, all bills included): 1040€ gross/month + bonus of up to 300€ gross per month + signing bonus of 4,000€
* Without accommodation: 1298€ gross/month + bonus of up to 300€ gross per month + signing bonus of 4,000€
(*) Compensation during the training period is 100%
For international applicants:
* Reimbursement of your initial flight costs after 3 months
* Help with paperwork, opening a bank account, etc., upon arrival
Extra perks:
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
* Career opportunities in different paths
What should you expect from living in Lisbon?
* A colorful city view and a rich cultural history
* Pros of living in a European capital on a budget
* Delicious Portuguese cuisine and famous cafe culture
* Friendly people, good vibes, and a lively urban life
* Warm climate year-round and sunny beaches by the Atlantic
* A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, this company cares for your career development, language skills, accommodation, and social integration. It is a multinational organization recognized as one of the best sales and customer service solution providers worldwide. Are you ready to add value to their international team, comprising talents from over 80 nationalities? Because they are looking for you!
Not the right fit? Explore other opportunities:
Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV for consideration of other projects or future roles.
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