At UHM e are dedicated to enhancing guest experiences through data-driven decision-making. As a leader in the hospitality industry, we leverage analytics and artificial intelligence (AI) to optimize business performance and improve customer satisfaction. We are looking for a Cluster IT Manger to join our team and contribute to our data-focused initiatives for Hyatt Regency Lisbon, Sheraton Cascais & YOTEL Porto.
The Cluster IT Manager will be responsible for overseeing IT systems and infrastructure across multiple hotel properties in different region of Portugal (Hyatt Regency Lisbon, Sheraton Cascais & YOTEL Porto). This role ensures smooth operation, security, and innovation in technology, enhancing guest experiences and business efficiency.
Primary Responsibilities
Define and drive long-term technological strategy to multi-property operations (different properties/brands).
Manage and develop IT teams across multiple properties, defining KPI and goals with business strategy (properties and corporate leval).
Supervise IT operations, networks, and systems within the hotel (different properties).
Maintain and optimize critical hospitality systems, including PMS, POS, and guest services platforms.
Provide first and second-level IT support to staff and management.
Coordinate with corporate IT and vendors for escalated issues.
Security & Compliance
Implement cybersecurity measures following the guidance of the corporate IT team.
Ensure compliance with industry regulations like PCI DSS, NIS2, ISO ***** and GDPR.
Conduct regular security audits and risk assessments.
System Enhancements & Project Coordination
Lead IT projects such as software upgrades and new technology rollouts.
Ensure full compliance with brand standards and in all operational and technical implementations.
Collaborate with corporate IT teams on digital transformation initiatives.
Manage IT budgets, vendor relations, and procurement processes.
Guest & Staff IT Experience
Enhance guest technology services, including Wi-Fi and digital check-in.
Provide IT training to hotel employees to improve operational efficiency.
Qualifications & Skills
Bachelor's degree in IT, Computer Science, or a related field.
Minimum 5 years of IT experience, preferably in hospitality.
Familiarity with hotel-specific systems like Opera PMS and Micros POS.
Strong networking, cybersecurity, and cloud technology expertise.
Excellent problem-solving and communication skills.
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