Portugal (Full Remote – Mainland only)
Start Date : 15 January
This role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and application-level troubleshooting.
Quarterly on-site presence in Porto is required, no experience needed.
ROLE OVERVIEW
You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and database-level analysis.
KEY RESPONSIBILITIES
* Handle technical support via phone, email, and chat
* Analyze application errors and incidents
* Perform SQL queries and data validations
* Support users with application-related technical issues
* Follow troubleshooting procedures and technical protocols
* Ensure data accuracy and consistency
* Contribute to process and incident improvements
REQUIREMENTS
* Fluent French (spoken and written)
* English level B2
* Experience in technical support, helpdesk, or application support
* Solid SQL knowledge is mandatory
* Strong analytical and problem-solving skills
* Clear technical communication and ticket management skills
WORKING CONDITIONS
* Remote within mainland Portugal
* On-site visit in Porto once every 4 months
* 40 hours/week, Monday to Friday
* Working hours between 08:00–17:30 (rotational)
TRAINING
* 12 working days, 8 hours/day (in English)
* Paid training: EUR net per week
* Contract signed after successful training completion
COMPENSATION & BENEFITS
* Gross monthly package up to 1,306.66 EUR
* Private health insurance from day one
* Long-term role with potential permanent contract
This role is intended for candidates with strong SQL skills and hands-on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.