This client is an iconic American motorcycle manufacturer and global lifestyle brand. In 2026, the company continues to define motorcycle culture through a diverse lineup of heavyweight machines known for their distinctive V-twin engines, raw power, and "freedom for the soul" mission. At the heart of the brand lies a strong, community-driven culture that connects riders around the world.They are searching for an enthusiast with a deep-rooted passion for motorcycles, a dedicated Community & Customer Support Specialist to be the voice of the legendary brand experience. In this role, you won't just be answering phones, you'll be fueling the "Personal Freedom" of our riders and the global brand community.Key Responsibilities:
Manage inbound calls, as well as real-time chat, email support, and social media, ensuring every interaction feels like a professional and friendly greeting.Act as the primary liaison for the community members. You will provide information about the group's programs, membership benefits, and assist with new member orientations.Answer detailed questions regarding motorcycle clothing, general merchandising, and parts and accessories (P&A).Inform the community about upcoming rallies, local shop events, and social gatherings to drive engagement and ridership.Assist in managing contacts from dealerships, providing support for "how-to" questions, and facilitating partnerships within the network.Address customer complaints with empathy and a "Make Things Right" attitude to ensure continued brand loyalty. Monday to Friday - 09:00 to 18:00 Days Off - Saturday and SundayBenefits:Competitive salary + bonusMeal allowanceRelocation support: accommodation assistancePrivate health insuranceMulticultural work environment & career growth opportunitiesRequirements:Dutch (C1 minimum)English level B2 or higherAbility to work independently and in a teamNon-EU candidates must hold a valid Portuguese residence cardInterested? Send your CV in English via private message to more information or share with someone who might be a great fitWhen you apply for this vacancy, you are giving your GDPR consent to Real Recruitment Solutions. We might share your CV details directly with our client for the purpose of recruitment.Tipo de oferta: Período IntegralPagamento: 1 300,00€ ,00€ por mêsBenefícios:Seguro saúde