We are looking for a Helpdesk Support Specialist with banking experience to join our team and provide frontline technical support for banking operations.What you'll do:Act as the first point of contact for banking clients, providing timely and effective helpdesk support for payment systems and banking applications;Log, diagnose, and resolve user incidents and service requests, escalating issues when necessary;Provide clear communication and guidance to users via phone, email, or ticketing systems;Collaborate with technical teams to ensure quick resolution of problems and continuous improvement of support processes;Assist in maintaining documentation and user manuals related to banking applications and support procedures;Support end-users with software usage, troubleshooting, and general inquiries, ensuring high customer satisfaction.What you will need to bring:Minimum 2 years of professional experience in a helpdesk or technical support role, preferably in the banking sector;Good understanding of payment systems and the banking ecosystem;Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint;Strong command of English (written and spoken);Excellent communication and interpersonal skills;Strong problem-solving skills with the ability to prioritize and handle multiple tasks;Ability to work independently with good organizational skills and proactivity;Quick learner with a dynamic approach to support activities.What will be valued:Previous experience supporting banking or financial software;Familiarity with IT service management tools (e.g., ticketing systems, ITIL processes);Additional language skills.What can we offer you:Integration into a dynamic organization focused on innovative banking and payment technology projects;Opportunities for continuous learning and professional growth;Experience working on international projects and collaboration with diverse teams.By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing data.privacy@syone.com. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email data.privacy@syone.com.