Job Title: IT Support Specialist
We are seeking an experienced and highly skilled IT support specialist to join our team. As a key member of our technical staff, you will be responsible for providing top-notch end-user support to our employees, ensuring seamless delivery of IT services.
The ideal candidate will have a solid understanding of computer systems, networks, and IT infrastructure. You should possess excellent communication skills, with the ability to interact effectively with colleagues and external stakeholders.
* Provide expert-level technical support via phone, email, remote access, or on-site visits;
* Maintain accurate records/logs of repairs, fixes, and scheduled maintenance activities;
* Create comprehensive documentation for troubleshooting procedures;