We are looking for a Technical Support Specialist fluent in French and English to provide high-quality technical assistance to users of digital platforms, tools, or services. This role is designed for individuals who enjoy technology, troubleshooting, and helping others resolve technical challenges efficiently and professionally.
As a Technical Support Specialist, you will be responsible for identifying, analyzing, and resolving technical issues related to systems, applications, accounts, and connectivity. You will guide users through clear troubleshooting steps while ensuring a positive and reassuring customer experience.
This position requires strong analytical thinking, excellent communication skills, and the ability to translate technical information into simple, user-friendly language. You will operate in a structured technical environment with access to knowledge bases, diagnostic tools, and specialized support teams.
Key Responsibilities
You will serve as a primary technical contact for users experiencing issues. Your tasks will include investigating incidents, reproducing technical problems, and applying appropriate solutions within defined procedures.
You will support users with software-related questions, system errors, access problems, configuration issues, and functional guidance. When necessary, you will escalate complex cases to higher-level technical teams, ensuring that all relevant information is clearly documented.
You will maintain detailed records of cases, solutions, and technical observations. Accurate documentation is essential for knowledge sharing, compliance, and service quality improvement.
You will proactively contribute to identifying recurring problems and potential system improvements. By sharing insights and patterns, you help enhance system stability and user experience.
Participation in technical training, process updates, and continuous improvement workshops will be part of your role. You are expected to stay updated on system changes, technical releases, and evolving support procedures.
Candidate Profile
You are fluent in French and English and comfortable providing technical explanations in both languages. You have a natural curiosity for technology and enjoy diagnosing and solving problems.
You may come from a background in IT support, helpdesk, service desk, networking, systems administration, or technical customer service. However, strong technical aptitude, logical thinking, and communication skills are equally important.
You are patient, methodical, and detail-oriented. You are able to manage several cases simultaneously while maintaining service quality and accuracy.
You are comfortable working with operating systems, browsers, mobile devices, and online platforms. You can quickly adapt to new tools and technical environments.
Technical and Professional Skills
Understanding of technical support methodologies
Ability to troubleshoot software and system issues
Strong analytical and diagnostic capabilities
Clear technical communication skills
High attention to detail
Ability to follow structured processes
Customer-oriented mindset
Training and Onboarding
You will receive in-depth paid technical training covering systems, platforms, workflows, and security procedures. This includes hands-on practice, guided troubleshooting scenarios, and knowledge assessments.
Ongoing technical upskilling and certification opportunities may be available depending on performance and project needs. Regular coaching sessions will support both technical and professional growth.
Career Development
This role provides excellent career prospects within technical operations. Advancement opportunities may include senior technical support, subject matter expert, quality analyst, technical trainer, or specialized IT roles.
Work Environment
You will be part of a professional technical operation where collaboration, documentation, and service excellence are core values. You will work closely with other technical specialists, quality teams, and process managers.
What We Offer
Stable full-time employment
Paid technical training and certification support
Long-term career development pathways
Modern technical environment
International professional culture
Performance-based progression opportunities