Mercier Consultancy is thrilled to announce an opportunity for an Italian Speaking Customer Service Agent in the Aviation sector, based in the beautiful city of Lisbon In this role, you will serve as an essential point of contact for our Italian-speaking clients, assisting them with inquiries related to aviation services. You will be responsible for delivering exceptional customer support, resolving issues, and ensuring that each customer has a positive experience. If you are passionate about aviation and thrive in a customer-focused environment, we would love to see your application
Responsibilities
- Assist Italian-speaking customers via phone, email, and chat, addressing their questions about aviation services.
- Provide information on flight schedules, booking processes, and travel-related inquiries.
- Handle customer complaints and issues with professionalism and efficiency.
- Maintain accurate records of customer interactions and transactions in our systems.
- Collaborate with the aviation team to improve customer service protocols and contribute to team goals.
- Keep up-to-date with aviation regulations and company policies to provide knowledgeable support.
- Collect customer feedback and suggest necessary improvements for service enhancement.
Requirements
- Fluency in Italian and English, both written and spoken.
- Prior experience in customer service, especially in the aviation industry, is preferred.
- Excellent communication skills and a commitment to customer satisfaction.
- Strong problem-solving skills and the ability to handle pressure effectively.
- Familiarity with customer service software and technologies is advantageous.
- A genuine interest in the aviation sector and ability to learn quickly.
- Ability to work both independently and collaboratively within a team environment.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. And Much More...