Customer Service Role
The role of the Customer Experience Specialist is to deliver exceptional service and support to our users, ensuring customer satisfaction by resolving inquiries, troubleshooting issues, and providing expert guidance on products and services.
This position requires a strong communication and interpersonal skills, with native or fluent English level (C1 minimum) and experience using MS Office and CRM systems.
As a Customer Experience Specialist, you will interact with customers via phone, email, and live chat, demonstrating a deep understanding of our offerings and a commitment to delivering personalized solutions.
* Key Responsibilities:
* Deliver outstanding customer service via phone, email, and online chat, ensuring clients have the best experience possible.
* Provide detailed information about our products and services.
* Develop and maintain in-depth knowledge of our products and services.
* Engage with customers to understand their needs and provide additional products that may benefit them.
* Maintain accurate records of customer interactions and actions taken.
* Resolve or escalate customer complaints promptly and efficiently.
* Report bugs and software issues to our Tech Support Team.
* Gather customer feedback and relay it to relevant teams for product improvements.
* Proactively identify customer experience-related problems and propose solutions.
Required Skills and Qualifications:
* Minimum of three years' in customer success or customer experience related roles.
* Strong communication and interpersonal skills.
* Native or fluent English level (C1 minimum) with outstanding speaking and writing skills.
* Experienced user of MS Office and CRM systems such as Zendesk and Salesforce, with the ability to quickly adapt to new tools and technologies.
* Able to work in a fast-paced environment and meet deadlines.
* Empathetic, with the ability to build rapport easily with customers and colleagues.
* Humble, open to feedback, curious, and eager to learn.
* Persistent, agile, and goal-driven.
Benefits and Perks:
* Fixed Weekly Schedule: Monday - Friday 9am - 6pm, 40 hours per week.
* Competitive Salary: €900 - €1100 per month (range depending on experience and performance).
* Remote Working: Fully remote, from anywhere in Portugal, with 2 days in the office per month.
* Meal Allowance: Up to €211 per month, tax-free in addition to your base salary.
* Holiday Allowance: 22 days holiday plus bank holidays.
* Powerful computer to work from your home.