About Indie Campers
We're a leading campervan marketplace on a mission to make road trips accessible to everyone. Our digital approach and customer-centric focus have created a seamless booking experience and high-quality road trips at affordable prices.
With over 1 million nights rented through our platform, we've welcomed 300,000+ travelers from 169 countries. We offer a diverse range of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the option to buy one of our vehicles.
As a technology-driven company, our challenges are both exciting and demanding. We're growing our team and looking for motivated individuals to join us in pursuing this dream.
The Role
We're seeking travel enthusiasts with a passion for guest service for our depot in Almancil - Faro. You'll be the face of our company, reporting directly to the Branch's Operations Manager, and responsible for ensuring an outstanding level of customer service, maintaining our fleet of campervans, and managing any issues that arise.
Key Responsibilities:
* Handling incoming reservations, welcoming guests, and processing check-ins and check-outs;
* Preparing and cleaning our campervans;
* Maintaining our campervans in top condition and monitoring maintenance and repairing needs;
* Registering guests, monitoring stock, and processing payments;
* Handling complaints and troubleshooting emergencies.
Requirements:
* You're a travel enthusiast with experience in Tourism, Hospitality, Retail, or Rent-a-car (desirable);
* You're fluent in English and Portuguese (mandatory);
* You're eligible to work in Portugal, have a valid driver's license, and feel confident driving a campervan (mandatory);
* You're a responsible person who takes their work seriously and can be relied upon;
* You're well-organized and skilled at solving problems.
The Indie Commitment
* You'll be part of a young, fast-growing, and innovative company where you can make a difference;
* Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
* Continuous training and coaching to develop your skills;
* A compensation package that includes Performance and Referral Bonuses;
* Free Road Trips to experience Indie firsthand.