About Upcision
We are a B2B lead generation company helping businesses connect with high-quality prospects. Our clients rely on us to deliver targeted leads fueling their sales pipelines.
We work with companies from SMB to Fortune 500 needing a steady flow of qualified leads to grow. As we scale, we need a Senior Account Manager ensuring clients are onboarded smoothly, lead delivery runs efficiently, and issues are addressed quickly.
This role is critical in maintaining strong client relationships and keeping operations running without bottlenecks.
Job Description:
* Own and manage the entire client lifecycle, from initial contact to ongoing support.
* Set up and maintain accurate records of client interactions, lead delivery workflows, and any issues that may arise.
* Act as the primary point of contact for clients, providing timely responses to their inquiries and addressing any concerns they may have.
* Identify areas where process improvements can be made to increase efficiency and effectiveness.
Required Skills and Qualifications:
* A proven track record of success in client-facing roles, preferably in sales or account management.
* Strong communication and problem-solving skills, with the ability to think critically and approach complex issues creatively.
* Proficiency in CRM systems such as Salesforce, HubSpot, or Zoho, with experience setting up and managing automated workflows.
* A keen eye for detail, with the ability to analyze data and identify trends.
* Able to prioritize tasks effectively and manage competing deadlines.
Benefits:
* A competitive salary and benefits package.
* The opportunity to work with a dynamic team and contribute to the growth and success of the company.
* Ongoing training and professional development opportunities.
* A positive and supportive work environment.
Others:
* Familiarity with project management tools such as Airtable, Slack, Apollo, or Zapier is a plus.
* Bonus: experience auditing calls, enforcing SLAs, or reviewing lead-level outcomes.