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Application support manager

Lisboa
QiBit Portugal
Anunciada dia 4 julho
Descrição

We are looking for an Application Support Manager, to integrate the team of our client - a company in the banking and financial sector.

What will be your main tasks and responsibilities?

* Manage and coordinate the team responsible for the support and maintenance of banking applications;

* Ensure the stability, availability, and performance of critical applications;

* Monitor and ensure compliance with SLA and regulatory requirements;

* Coordinate incident resolution and ensure effective communication with stakeholders;

* Collaborate with development, infrastructure, and security teams to optimize solutions;

* Define continuous improvement strategies and automation of operational processes;

* Manage upgrades, patches, and versions of applications to minimize operational risks;

* Ensure compliance with security and regulatory standards (e.g., GDPR, PSD2);

* Analyze performance metrics and propose improvements in user experience.

What is required from you?

* Academic background in Computer Engineering, Information Systems or other similar area will be valued;

* Previous professional experience, ideally over 6 years, in application management in a banking environment;

* Solid knowledge in architecture and functioning of banking applications;

* Familiarity with databases, APIs, system integration, and information security;

* Experience with applications: SAS Viya, SAS DIS, SAS FM, Finastra Trade Innovation, Finastra Payments to Go, Asseco core banking (Banka, Financa and AM), Live and Dixtior DCS;

* ITIL or similar certifications are a plus;

* Experience with monitoring and ITSM tools (PRTG, Splunk, etc.);

* Knowledge of banking standards and regulations (e.g., GDPR, PSD2);

* Analytical skills and focus on solving complex problems;

* Ability to manage multidisciplinary teams and effective communication with stakeholders;

* Ability to adapt and make decisions under pressure;

* Proactive mindset with strong coordination and summarization capabilities;

* Ability to work under pressure and lead crisis situations;

* Strong analytical and problem-solving skills with a structured approach;

Strong interpersonal working relationships and team leader;

Capacity to work under pressure and commitment with deadlines.

Sounds like you? Send us your CV and let's talk

Candidate-se através do website

Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/501646/application-support-manager

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