We are looking for an Application Support Manager, to integrate the team of our client - a company in the banking and financial sector.
What will be your main tasks and responsibilities?
* Manage and coordinate the team responsible for the support and maintenance of banking applications;
* Ensure the stability, availability, and performance of critical applications;
* Monitor and ensure compliance with SLA and regulatory requirements;
* Coordinate incident resolution and ensure effective communication with stakeholders;
* Collaborate with development, infrastructure, and security teams to optimize solutions;
* Define continuous improvement strategies and automation of operational processes;
* Manage upgrades, patches, and versions of applications to minimize operational risks;
* Ensure compliance with security and regulatory standards (e.g., GDPR, PSD2);
* Analyze performance metrics and propose improvements in user experience.
What is required from you?
* Academic background in Computer Engineering, Information Systems or other similar area will be valued;
* Previous professional experience, ideally over 6 years, in application management in a banking environment;
* Solid knowledge in architecture and functioning of banking applications;
* Familiarity with databases, APIs, system integration, and information security;
* Experience with applications: SAS Viya, SAS DIS, SAS FM, Finastra Trade Innovation, Finastra Payments to Go, Asseco core banking (Banka, Financa and AM), Live and Dixtior DCS;
* ITIL or similar certifications are a plus;
* Experience with monitoring and ITSM tools (PRTG, Splunk, etc.);
* Knowledge of banking standards and regulations (e.g., GDPR, PSD2);
* Analytical skills and focus on solving complex problems;
* Ability to manage multidisciplinary teams and effective communication with stakeholders;
* Ability to adapt and make decisions under pressure;
* Proactive mindset with strong coordination and summarization capabilities;
* Ability to work under pressure and lead crisis situations;
* Strong analytical and problem-solving skills with a structured approach;
Strong interpersonal working relationships and team leader;
Capacity to work under pressure and commitment with deadlines.
Sounds like you? Send us your CV and let's talk
Candidate-se através do website
Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/501646/application-support-manager