Anunciada dia 18 junho
Missão do cargo
*** This role is only for applicants based in Portugal*** Ready to elevate your career within Europe\'s most sunlit capital city? We are seeking enthusiastic Ukrainian-speaking professionals to join our diverse, cross-border corporate center based in Lisbon. In this role, you will serve as a frontline defender for the user base of one of the planet\'s most prominent social media networks. You will collaborate with an energetic team focused on cultivating a secure, unified, and welcoming digital ecosystem for millions of daily visitors. Primary Duties Policy Enforcement: Screen user-uploaded assets—including multimedia files, text posts, and profile pages to verify strict alignment with community guidelines. Ecosystem Protection: Detect and mitigate the impact of malicious, inappropriate, or deceptive content to preserve a healthy digital landscape. Ticket Management: Handle user reports and escalated inquiries involving account security, system access, and safety violations with high precision. Performance Standards: Maintain an objective mindset and empathetic approach while meeting specific operational speed and quality benchmarks. Qualifications Communication Skills: Mastery of the Ukrainian language along with a confident command of English (B2) for navigating internal training modules and team updates. Legal Eligibility: Applicants must hold valid EU Citizenship, a Portuguese Residency Card (Título de Residência), or official Refugee Status. Prior Experience: A background in customer support or internet moderation is an asset but not a prerequisite; we offer comprehensive, paid training. Flexibility: Capability to review sensitive graphic material calmly while adjusting easily to a dynamic, rotational shift schedule. Remuneration & Roster Gross Income: €1,237 per month (calculated over a 12-month annual period). Time Commitment: A standard 40-hour weekly schedule distributed over 5 days. Daily Structure: 8 operational hours per day supplemented by a 60-minute lunch interval. Operating Hours: Variable shifts organized between Monday and Sunday, falling within the 07:00 to 00:00 (Midnight) service window. Transition Assistance (For Domestic Relocators Within Portugal) We minimize the stress of relocating to the capital for candidates moving to Lisbon from other Portuguese municipalities: Travel Reimbursement: Compensation for your initial transit expenses to the Lisbon area. Company Lodging: Provision of a private bedroom inside a shared corporate flat starting from your first day. Local Registration: Direct guidance from our team to update your tax records (NIF), social security details, and city registration. Advantages & Perks Career Tracks: We champion promotion from within, routinely developing frontline associates into future Quality Specialists and Team Leaders. Health & Balance: Medical insurance coverage, mental health resources, and structured wellness programs. Inclusive Environment: Operate out of a high-tech facility alongside a multicultural workforce representing more than 50 nationalities. Social Benefits: Free Portuguese language coursework, company-backed sports teams, surf outings, and regular networking gatherings. Job Security: Competitive financial compensation paired with the stability of representing a household name in the tech industry. #J-18808-Ljbffr
