Customer Support Consultant Job Opportunity
Unlock your full potential by mastering new skills and achieving challenging objectives with a customer-centric approach in a multicultural and multilingual work environment.
We are seeking an experienced Customer Support Consultant to provide exceptional support services to our clients via email and phone, manage partner requests, handle account services, data updates, identification issues, and account closures while maintaining clear and structured case documentation.
* Key Responsibilities:
o Deliver outstanding customer service through prompt and professional communication
o Manage partner relationships according to assigned tasks and timelines
o Resolve account-related issues efficiently and effectively
o Maintain accurate and detailed case records
o Collaborate with internal teams to ensure seamless issue resolution
Requirements:
* Excellent English and German language skills (C1 for both spoken and written)
* Proven experience in customer support
* Background in banking or financial services
* Strong analytical and research skills
* Attention to detail and reliability when handling sensitive information
* Positive and responsible attitude
Why Choose This Role?
This is an excellent opportunity to develop your skills in customer support, relationship management, and issue resolution. As a valued member of our team, you will have the chance to make a positive impact on our clients' experiences and contribute to the growth and success of our organization.