Service Delivery Manager – Workplace & IT Services – Hybrid (Lisbon)What we are looking for Hard skillsMinimum 6+ years of experience in IT Service Management / Service DeliveryProven experience managing IT services in enterprise environmentsStrong practical knowledge of ITIL processes, including:- Incident Management- Problem Management- Change ManagementExperience managing and monitoring SLAs and KPIsGood understanding of Workplace / End User Infrastructure, including:- Corporate laptops and devices- Managed devices environmentsExperience working in global / international organizationsStrong stakeholder and client management skillsVery good English skillsSoft skillsGood communicationTeam spiritProactivityTime managementWhat we have to offerCareful onboarding and close support from day one.Continuous feedback aligned with your professional goals.An accessible and collaborative team ready to support each individual's journey.A close-knit environment where idea sharing and personal development are valued.Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.Social events and initiatives that strengthen team spirit.To apply for this opportunity, simply send your CV to: ******