Empresa:
WINPROVIT
Descrição da Função
We are seeking a Senior Business Analyst with expertise in ServiceNow to provide application maintenance and serve as a liaison between clients and development teams.
Identify, analyse and document requirements in ServiceNow.
Analyse existing processes and identify gaps and opportunities for improvement.
Recommend best practices to optimise incident, problem, change and asset management processes.
Ensure alignment with the ITIL framework and organisational policies.
Act as a liaison between business users and the ServiceNow development team.
Skills:
ITIL
ServiceNow
Service Management / ITSM
Agile
Observações
Lisboa (Portugal)
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