OverviewIT Support with Italian & English role at FujitsuJoin to apply for theIT Support with Italian & Englishrole atFujitsu.Please note that this posting is for spontaneous applications only and does not correspond to an active job vacancy.At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age.What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed.We invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.Role PurposeTo provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.Key AccountabilitiesTechnical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.Personal Development. Takes ownership of own development and has a development plan in place. Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.RequirementsAt Fujitsu, you will enjoy:Remote Working AvailableEmployment with the possibility of a permanent contractLife insurancePrivate health insurance since the first day of employment and extensive to children for freeWork life balance with full-time schedules available25 days of holidays, including your birthday leave. Plus you can add one day per antiquity in the company up to 30 days.International career in a dynamic and enthusiastic environmentTraining and internal career progression plan upon hiringDynamic and enthusiastic work environment with colleagues from more than 60 countriesAn IKEA voucher to help you build your own home office...and much more!At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive.We promote diversity, equal opportunity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by applicable law.We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: IT Services and IT ConsultingReferrals increase your chances of interviewing at Fujitsu by 2xGet notified about new Information Technology Support Specialist jobs inLisbon, Lisbon, Portugal.Note: This text preserves the content and intent of the original posting while ensuring proper formatting for readability and accessibility.