We're looking for a Key Position for our 5-star Resort in Madeira Island!
About the role:
OAM plays a key leadership role in the day-to-day management of resort operations, ensuring excellence in service delivery, guest satisfaction, and operational performance. The role requires a proactive and hands-on leader with a solid background in luxury hospitality.
Key Responsabilities:
* Oversee daily activities across departments including F&B, Housekeeping, Front Office, Guest Experience, Spa and Entertainment
* Coordinate and control cross-departmental efforts to ensure seamless operations
* Assist in implementing strategic plans and operational improvements
* Handle operational incidents and guest complaints professionally
* Monitor operational KPIs and prepare regular performance reports
* Support staff training and ongoing development initiatives
Key Requirements:
* Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field
* Minimum 3 years' experience in a similar role within a 4/5-star resort environment
* Strong knowledge of hotel operations and quality assurance
* Proven experience in Rooms Division is highly preferred
* Familiar with ongoing guest contact and hospitality
* Fluent in Portuguese and English; additional languages are an asset
* Excellent leadership, conflict resolution, and communication skills