Job Description
Lead the design, customization, and optimization of the CRM platform, ensuring robust integration, advanced data analytics, and scalable solutions that align with strategic objectives and drive customer relationship excellence while identifying new opportunities.
Key Responsibilities
* Lead the design and development of complex digital solutions in the CRM domain.
* Lead the development of complex software solutions.
* Provide technical guidance and mentorship to junior engineers.
* Ensure architectural integrity and consistency across the software development lifecycle.
* Develop and maintain software architecture documentation.
* Participate in project planning and estimation activities.
* Drive continuous improvement initiatives within the development team.
* Act as a subject matter expert (SME) for pitches and client work.
* Contribute to the vision and strategy of the team.
Qualifications
* Excellent knowledge of CRM systems (Salesforce, HubSpot, Microsoft Dynamics) – at least 4 years.
* Experience leading and managing project development in Agile or Scrum environments.
* Experience with CI/CD and version control tools (GitHub, GitLab, Bitbucket, Jenkins).
* Strong programming skills in APEX, C#, .NET.
* Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
* Strong experience with Excel, Power BI, Tableau or similar for data analysis and reporting.
* Ability to query databases for customer data extraction and reporting.
* Excellent problem‑solving, troubleshooting, and debugging skills.
* Ability to work independently and lead junior members.
Location
Lisbon
Brand
Merkle
Job Type
Full time, Permanent
Benefits and Perks
* 25 vacation days
* 2 additional volunteering days
* 3 extra wellness days and mental health support
* First Aider and Employee Assistance program
* Health insurance (family members possible)
* Cutting‑edge technology and latest IT tools
* Software‑house environment
* Agile and flexible working hours
* Hybrid work system (remote friendly)
* Digital nomad policy
* Career development focus
* Full access to Dentsu Academy
* Beers, foosball, ping‑pong
* Free breakfast every second Tuesday of the month
* Employee discounts
* Team & company events
* Referral bonus program
Seniority Level
Mid‑Senior
Employment Type
Full‑time
Job Function
Information Technology – Advertising Services
#J-18808-Ljbffr