Job Title: Customer Service Agent - Social Media
Location: Porto, Portugal
We are seeking a highly skilled and fluent German speaker to join our team as a Customer Service Agent for a social media platform.
About the Role
* Support small and medium businesses in finding the best solutions for online advertising.
* Act as a customer service agent for a social media platform.
* Be the single point of contact for advertisers and agencies (SMB) for various inquiries.
* Put together solutions to support and expand the customer's self-serve advertising base.
* Manage all types of inquiries generated via inbound activities such as chat, email, and social media messenger.
* Demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
Requirements
* German C2 language proficiency
* Able to work in rotative shifts, including weekends and holidays
* Familiarity with online advertising platforms and tools
* Excellent communication and problem-solving skills
What We Offer
* A dynamic and multicultural work environment
* Ongoing training and development opportunities
* The chance to work with a leading social media platform
Apply Now: To apply for this role, please click the 'Apply now' button below.