We are looking for a ServiceNow Analyst who is willing to relocate to join our Client's team in Brussels, Belgium.
Eligibility:
* Candidate must have resided in Portugal for at least the past 5 years.
* Portuguese citizenship is mandatory.
* Candidate must be prepared to obtain EU security clearance upon accepting the job offer (with Hexa coordination).
Key Responsibilities:
* Provide 1st line support to project and service delivery managers, assisting with ServiceNow usage and addressing issues.
* Support NCIA governing committees and senior management in ensuring ServiceNow meets their needs.
* Monitor and fix ServiceNow-related incidents and supervise project/service creation workflows, setting up projects in the Enterprise Project/Portfolio Management system.
* Maintain a knowledge base and documentation for optimal ServiceNow use.
* Assess and prioritize ServiceNow tool enhancements, acting as a 'Product Owner' for the ServiceNow user community.
* Work with the technical team to resolve incidents and implement enhancements.
* Drive process improvements in demand, portfolio, project, resource, and time management.
* Conduct training on ServiceNow modules and support the adoption of other modules.
* Devise and execute stakeholder communication plans.
Required Qualifications:
* Higher vocational Training in a relevant discipline with 5 years of post-related experience, OR a secondary educational qualification with 3 years of post-related experience.
* Formal certification in a recognized methodology for project management techniques (e.G., PRINCE2 or PMI).
* Formal certification in the ServiceNow SPM module.
* Thorough knowledge of the ServiceNow SPM module from a functional perspective.
* Thorough knowledge and experience with project management methodologies (e.G., PRINCE2 or PMI).
* Sound knowledge and experience in the use of Microsoft Office applications.
* Experience developing and implementing new processes and procedures.
* Experience in roles requiring excellent interpersonal skills and the ability to be responsive and sensitive to both external and internal customers and staff.
* Familiar with principles of accounting and finance.
* Excellent command of spoken and written English.
* Experience in roles requiring taking initiative and a flexible approach, allowing the incumbent to respond reliably and competently to changing requirements in a demanding environment.
* Desirable qualifications include knowledge of ITIL, experience in maintaining web pages, experience in Jira software, familiarity with ERPs (such as Oracle or SAP), experience of Enterprise System Implementation, Business Analysis, or IT Requirement Analysis, prior experience of working in an international environment comprising both military and civilian elements, and knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
Why Join Us?
* Employment:
Indefinite Contract from the start.
* Relocation Support:
Great relocation package.
* Health Insurance:
Comprehensive coverage for your well-being.
* Hybrid Work Model:
2 days on-site, 3 days remote.
* Continuous Learning:
Access to a Udemy Business subscription with thousands of workshops and courses.
* Team Culture:
Collaborative and innovative work environment.
If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV